Terms of service

Effective Date: July 30, 2025

Welcome to Willow & Ember. By accessing or using our website and services (collectively, the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility & Account Use

You must be of legal age in your jurisdiction to use our Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. All information you provide must be accurate and complete.

2. Product Information

We aim to display our products accurately, but colors and finishes may vary depending on your device. We do not guarantee that product images will perfectly match the physical items. We reserve the right to modify or discontinue products at any time without notice.

3. Orders

All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. Payment must be received and processed before we fulfill your order. Changes or cancellations may not be accommodated once an order is confirmed. Our Refund Policy applies to all returns and exchanges.

4. Pricing & Payment

Prices are listed in USD and do not include taxes, shipping, or applicable fees unless stated. We reserve the right to change prices at any time. You agree to provide accurate payment and contact information. You confirm you are authorized to use any payment method submitted.

5. Shipping & Delivery

All delivery times are estimates and not guaranteed. Willow & Ember is not responsible for delays caused by shipping carriers, customs, weather, or other forces beyond our control. Title and risk pass to you once we hand off the order to the carrier.

6. Intellectual Property

All content on the Services, including designs, trademarks, images, and text, is the intellectual property of Willow & Ember or its licensors. You may not use, copy, or distribute any content without written permission.

7. Third-Party Tools & Links

Our Services may include tools or links to third-party websites. We are not responsible for third-party services, tools, content, or their privacy practices. Use at your own discretion.

8. Shopify Relationship

Our store is powered by Shopify. While Shopify hosts our platform, all transactions are directly between you and Willow & Ember. Shopify is not liable for any purchases made through our store.

9. Feedback & Reviews

Any feedback, reviews, or suggestions you submit may be used by us without compensation. By submitting content, you represent that you have the rights to do so and that it does not violate any laws or third-party rights.

10. Prohibited Uses

You agree not to misuse our Services. This includes engaging in illegal activities, infringing on intellectual property, spreading malware, spamming, or attempting to interfere with the operation of the site.

11. Termination

We reserve the right to suspend or terminate your access to the Services at any time without notice if you violate these Terms. You remain liable for all charges incurred prior to termination.

12. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available.” We make no guarantees of any kind, either express or implied, including warranties of merchantability or fitness for a particular purpose.

13. Limitation of Liability

To the fullest extent allowed by law, Willow & Ember and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

14. Indemnification

You agree to indemnify and hold Willow & Ember, our affiliates, and Shopify harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms or your misuse of the Services.

15. Severability

If any part of these Terms is found unenforceable, the rest will remain in full effect.

16. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Willow & Ember regarding your use of the Services.

17. Governing Law

These Terms are governed by the laws of the State of Arizona and applicable federal law. Any legal actions will be brought in the appropriate courts located in Scottsdale, Arizona.

18. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a new effective date. Your continued use of the Services means you accept the updated Terms.

19. Contact Information

For any questions about these Terms, contact us at:

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SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering a mobile messaging program (the "Program"), which you
agree to use and participate in subject to these Mobile Messaging
Terms and Conditions and Privacy Policy (the "Agreement"). By opting
in to or participating in any of our Programs, you accept and agree to
these terms and conditions, including, without limitation, your
agreement to resolve any disputes with us through binding,
individual-only arbitration, as detailed in the "Dispute Resolution"
section below. This Agreement is limited to the program and is not
intended to modify other Terms and Conditions or Privacy Policy that
 may govern the relationship between you and Us in other contexts.

The Program allows users to receive SMS/MMS mobile messages by
affirmatively opting into the program, such as through online or
application-based enrollment forms. Regardless of the opt-in method
you utilized to join the Program, you agree that this Agreement
applies to your participation in the program. By participating in the
program, you agree to receive automated or prerecorded marketing
mobile messages at the phone number associated with your opt-in, and
you understand that consent is not required to make any purchase from
Us. While you consent to receive messages sent using an autodialer,
the foregoing shall not be interpreted to suggest or imply that any or
all of our mobile messages are sent using an automatic telephone
 dialing system ("ATDS" or "autodialer").

If you do not wish to continue participating in the Program or no
longer agree to this Agreement, you agree to reply STOP to any mobile
text message from Us in order to opt out of the program. You may
receive an additional mobile message confirming your decision to
opt-out. You understand and agree that the foregoing options are the
only reasonable methods of opting out. You understand and agree that
attempting to opt out by texting other words or verbally requesting
one of our team members to remove you from our list is not accounted
for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent
is not a condition to purchase. The program involves recurring mobile
messages, and additional mobile messages may be sent periodically
based on your interaction with us.
You must have a wireless device of your own, be capable of two-way

Willow & Ember
📧 Email: willowemberllc@gmail.com
📬 Address: 32531 N Scottsdale Rd, Ste 105 #736, Scottsdale, AZ 85266, United States